Privacy Policy

Effective Date: November 28, 2025

This Privacy Policy explains how Bakersfield Solar Pros (referred to as "we," "us," or "our"), collects, uses, and shares information about you when you use our website, contact us, or engage with our solar installation services.

1. Information We Collect

We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you ("Personal Information").

A. Information You Provide Directly

When you request an estimate, fill out a contact form, or call us, you provide us with:

• Direct Identifiers: Name, email address, phone number, and physical service address.
• Utility & Financial Data (Specific to Solar): Utility account number, historical energy usage data, payment history, and credit information for financing pre-qualification or proposal generation.
• Customer Records: Payment information (processed securely by third-party processors) and contract details.

B. Information We Collect Automatically (Website Tracking)

When you browse our website, we automatically collect certain data:

• Usage Data: IP address, browser type, device information, operating system, and the pages you visit on our site.
• Cookies and Tracking: We use cookies and similar technologies (like Google Analytics) to track website activity, improve site performance, and analyze traffic trends. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following business purposes:

PurposeDescriptionFor Service & ContractsTo prepare accurate solar proposals and estimates, conduct energy usage analysis, process permit applications with local authorities, and fulfill our contractual obligations.Credit & EligibilityTo conduct necessary credit checks for financing eligibility and determine if your property is suitable for solar installation.CommunicationTo respond to your inquiries, schedule appointments, send you service alerts, and communicate updates about your project.Marketing & PromotionsTo send you newsletters, special offers, and information about our products (you can opt-out of these communications at any time).Website ImprovementTo monitor and analyze site usage to improve the functionality, content, and user experience of our website.

3. Sharing Your Information

We do not sell your Personal Information for monetary gain. We share your information only when necessary to perform our services or as required by law:

• Financing Partners: We share necessary data (e.g., identity, credit information, utility data) with our trusted third-party financing institutions to secure loans or Power Purchase Agreements (PPAs) for you.
• Service Providers: We share data with contractors, CRM platforms, and marketing agencies that perform business functions on our behalf. These third parties are legally bound to protect your information and use it only for the purposes we specify.
• Legal Compliance: We will disclose your information when required to do so by law, in response to a court order, or to protect the rights, property, or safety of our company, our customers, or others.
• Governmental Agencies: We share relevant project and address data with utility companies (like PG&E) and local permitting departments (e.g., Bakersfield Building Department) as required to install your system legally.

4. Data Security and Storage

We employ reasonable physical, electronic, and administrative security measures to protect your Personal Information from unauthorized access, disclosure, alteration, and destruction. We store your data on secure servers and restrict access only to employees who need the information to perform their duties. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location (especially if you are a resident of California), you may have the following rights regarding your Personal Information:

• Right to Know: The right to request what Personal Information we have collected about you.
• Right to Correct/Access: The right to request correction of inaccurate data or access to the data we hold.
• Right to Delete: The right to request the deletion of your Personal Information, subject to certain legal exceptions (e.g., we must keep records related to financial transactions).
• Opt-Out of Marketing: You can opt-out of receiving marketing emails from us by following the unsubscribe link in those emails.

To exercise any of these rights, please contact us using the information in Section 6.

6. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the details below:

Bakersfield Solar Pros

Attention: Privacy Officer

[Your Full Company Address - Use your actual legal mailing or business address]

Email: privacy@bakersfieldsolarpros.net

Phone: 661-599-3859